What the service is, and how we use it together.

What InjuryDox provides

InjuryDox supports structured recovery reporting, communication, scheduling, documentation, telehealth workflows, and medical case management. Available functions may vary by location, clinical program, user type, and operational status.

Website information is general information. A treatment relationship begins only through the applicable professional medical entity and enrollment process.

Clinical and service roles

Clinical care is provided by licensed clinicians through independent, physician-owned professional entities. Those entities and clinicians control diagnosis, treatment, supervision, and other clinical decisions.

InjuryDox provides technology, coordination, documentation, and administrative support. InjuryDox does not itself practice medicine or direct independent clinical judgment.

Not an emergency service

Do not use InjuryDox for a medical emergency. Call 911 or seek immediate in-person emergency care. For a mental-health crisis in the United States, call or text 988.

Using the service

Users agree to provide accurate information, protect login credentials, use the service only for lawful and authorized purposes, and avoid interfering with security or operation. Users should not impersonate another person, access another person's information without authority, introduce malicious code, scrape the service, or attempt to reverse engineer protected technology except where applicable law expressly allows it.

Patients should report information honestly and keep contact details current. A reporting tool does not replace emergency judgment or required in-person care.

Telehealth

Some care may occur by phone, video, or other remote technology. Telehealth has benefits and limitations. A clinician may determine that in-person examination, testing, emergency care, or another service is appropriate. The telehealth consent provided at enrollment explains those terms.

Fees and financing

Applicable fees, billing arrangements, lien or financing terms, Good Faith Estimate information, and other required disclosures are provided in writing before care begins. Care already provided may remain payable after participation ends, subject to the controlling financial agreements and applicable law.

Intellectual property

Iron Gate Ventures Limited owns the InjuryDox brand and core intellectual property, and licenses it for use in the service. Protected materials may include software, workflows, designs, content, documentation, trademarks, analytics, models, improvements, and derivative works, together with intellectual property owned by other licensors.

An authorized user receives a limited, personal, non-exclusive, non-transferable, and revocable right to use the service for its intended purpose. No ownership interest in the service or its intellectual property transfers to the user.

Feedback may be used to improve the service without creating an ownership claim in the improvement. Use of health information and de-identified information is governed by the applicable privacy documents and law.

Ending participation

Patients may ask to stop participating in the service, subject to clinical transition, record-retention, billing, and other obligations described in the agreements provided at enrollment. Ending participation does not remove information that must be retained by law or eliminate payment obligations for care already provided.

Questions and disputes

The agreements provided at enrollment state the governing law, dispute-resolution process, any arbitration terms, opt-out rights, and venue. Those provisions are worth reading closely before acceptance. Nothing in this overview limits rights that cannot lawfully be limited.

Controlling documents. The service terms, patient service agreements, telehealth consents, financial agreements, privacy documents, and any state supplements provided at enrollment control over this summary if they differ.

Ask for a plain-language explanation of the controlling document.